Return Policy

Customer Satisfaction: Our Ultimate Goal!

DMV Hair Factory Store is committed to providing you with an exceptional shopping experience. If you encounter any issues with our products or services, please don't hesitate to contact us. We guarantee a full refund for acceptable returns.

Refund Policy:

  1. You can request a refund for items returned within 30 days of receiving your original order, provided they have evident manufacturing defects. If the size, style, hair material, cap construction, or color does not match the description, please contact our customer service team. We will respond promptly to assist you.

  2. To be eligible for a refund, items must be returned in their original, factory condition (unaltered, unworn, undamaged, and with tags attached in the original packaging). we do not sellerfurbished or previously owned products.

Return Process:

3. If you wish to return any or all parts of your order, please contact our customer service team first. Once they confirm the return, you can proceed to send the items back. After receiving and inspecting the returned item, we will process your refund, which will be automatically applied to your original payment account. Please note that the return shipping fee is the buyer's responsibility. Alternatively, you can negotiate with our customer service for a direct refund while keeping the product.

Items Ineligible for Return:

4. Please be aware that care and styling products, accessories, liquids, and special order items are not eligible for return. Additionally, any free gifts should be shipped together with the original package and cannot be returned separately.

Return Authorization and Shipping:

5. Once your return request has been authorized, you can ship the items back to the address provided by our customer service team. Please make sure to include your order number and the returned package number in your email communication.

At DMV Hair Factory Store, we strive to ensure your complete satisfaction with our products and services. Your feedback is valuable to us, and we are here to assist you throughout the return process. Please don't hesitate to reach out to our dedicated customer service team for any inquiries or concerns. Happy shopping!